Workskil Australia

Terrible, waited over an hour for my face to face, then when trying to change an appointment waited over an hour for the phone to answer. This is truly shocking service, if your understaffed employ more staff. We are dependent on your service to obtain our benefit.

It's now been three years since I was rushed to hospital for a post tonsillectomy bleed, and I STILL think about the awful receptionist who lied to me/gave me incorrect information over the phone when I tried to change my appointment (FROM MY HOSPITAL BED). That phone call was more traumatic than when I was coughing blood over the poor doctor whenever he tried to look down my throat; having the blood clot in my mouth on the way to the hospital thus making it hard for me to breath; AND needing to go into the Centrelink the VERY NEXT DAY to put my medical certificate in.Receptionist, if you're reading this: you treated me like trash (and guarantee countless others) and made a stressful situation, traumatic. I really just hope you no longer treat people like this.I was with this organisation for several years and almost every single appointment was with someone new, the turnover is that horrendous. It's a shame, because the majority of staff (I may have seen about a dozen or so different ones) are absolutely brilliant!! For a while I had a VERY good one who treated me like a human being and helped organise things that helped make my life better.I've heard nothing but bad things about this place from anyone I talk to. Honestly, this place should be shut down. If you can go LITERALLY anywhere else, do it. If not, don't let them gaslight you or treat you like you're lying. Have recordings and official documents for everything!

The obese receptionist with greasy black hair falling out is the most foul mannered person I've had the displeasure of meeting.

Do not bother going here, transfer right away and save yourself the hassle from this incompetent organisation.The most useless, lazy and uncaring staff I've ever dealt with. Moved to Rockingham 2 weeks ago- Have cut me off my payments 3 times for no reason other than the staff are rude and don't care.Came into my appt Jan 20, next one was booked that day for feb 5th. 27th of Jan told my appt was missed payment cancelled again, try calling them same day- no answer put on hold for 38 minutes then sent to call centre.Call centre tried to contact rockingham and says theres nothing showing my appt is for feb 5th, and i haven't been in at all? Maybe check the sign in sheet, proof also that I signed my new job plan with them last week. Nothing they can do apparently because its 5 minutes to 5pm and will have to contact me tomorrow, yeah right good luck. Now with strikes against my account over their incompetence.This place is an absolute joke and you can tell, have a look at reviews of other providers around Rockingham compared to this one. I hope the place is investigated and removed because it doesn't help anyone at all.

Rang up with an issue the other day about losing my phone and not being able to get into certain websites due to not being able to receive a two-factor code. I expressed my situation to one of the ladies who picked up the phone. She was very rude and inconsiderate and yeah, couldn't even do the bare basics and understand that I can't access any of these websites and she said just deal with it when your provider is back.I'm still getting penalties for an account I can't access, that has a direct impact on wether I can pay rent or bills on time.Thanks for the support

Do yourself a favour and transfer somewhere else ASAP if you get put here. Unprofessional staff that all give you that weird SSRI stare. Strange Kafkaesque and Orwellian establishment with arbitrary dictates and stipulations that hinder you from actually finding a job. You will have better luck searching for a job yourself than with these people.

Normally coming in here is not my highlight of the day, but today was great the lady at the counter was polite, helpful and knew what she was talking about. She answered all my questions, would like to see her again. She is doing a great job and showing everyone how it’s done! She didn’t look at, talk to or treat anyone like a lower class citizen. So happy with the customer service today!

Dear Workskil Team,Amy ,Riette & EmmaI want you to let you know how much I appreciate the excellent service you provided to me during my time with you as a job seeker. Your attention to detail, great communication skills, and ready smile made the experience even better than I expected.Your usual follow up and your great understanding about my entire case did help me to finally get my 1st job.Keep it up guys and I am grateful for your profosinalisem.Your happy customer,Ayman S.

Do NOT use!!!Absolute pathetic ‘service’ - they don’t communicate, always full of excuses of having back to back appointments and does not follow through with promises made….etc etc etc

Never return calls when promised. Have to be constantly prompted to do their job. Four times I asked for my consultant to check over my resume, four times she promised to email it back to me and failed to do so. No concept of urgency at all, they don't care if your payments get suspended for their dawdling. Thoroughly disgusted